Please make sure the pin place is on your correct location. If not, please move the pin to your correct location.
Please make sure the pin place is on your correct location. If not, please move the pin to your correct location.
If your address is not listed below, fear not. Just because Openserve is not available in your area, doesn't mean other Fibre providers won’t be either.
Great News. Fibre is available in your area. Now all we need you to do is choose your address from the list below.
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We need you to quickly step outside your house, look for the closest fibre pole (see below) and copy down the number. Then find your pole number in the list and continue with your order.
Woah! You’re moving up in the world... your new street is Fibre Live! Order Fibre for your new home right here, right now, and we’ll take care of everything.
Order the 50/25Mbps package in the promotional period and get up to R250 off in the month you go active and one full month thereafter. From your third month you will start paying the full retail price. T&Cs apply. Only available to new Webafrica customers.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Order the 50/25Mbps package in the promotional period and get up to R250 off in the month you go active and one full month thereafter. From your third month you will start paying the full retail price. T&Cs apply. Only available to new Webafrica customers.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
You have selected our monthly recurring service. You will need a credit / debit card to make payment. We will then use this credit / debit card each month to pay for your service. This way you will not forget to make a manual payment.
You have selected our Prepaid service which means your service will run on a 30-day cycle. You will need to manually pay us every 30 days to stay connected. We offer various methods for you to make payment.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (anything from a few days to 3 months), we can assure you that once Vuma Reach has finished hooking your area up, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
You have selected our monthly recurring service. You will need a credit / debit card to make payment. We will then use this credit / debit card each month to pay for your service. This way you will not forget to make a manual payment.
You have selected our Prepaid service which means your service will run on a 30-day cycle. You will need to manually pay us every 30 days to stay connected. We offer various methods for you to make payment.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (anything from a few days to 3 months), we can assure you that once Vuma Reach has finished hooking your area up, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
View Openserve Web connect options
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
If you order a Web Connect service, you will receive the discount in the month you go active and 2 full months thereafter. From your 4th month, the discount will fall away, and you will start paying the full retail price. T&Cs apply. Only available to new Webafrica customers.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Promotion (60/30Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
NB: The 55/25 Mbps package is available to first, new installations only. We will also accept new tenants if an ONT is already installed in the new residence (lease agreement documents will be required). If you have an existing Octotel service, you are unable to migrate to this package. Please see our FAQs section on the Fibre page for more information.
Promotion (55/25Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
NB: The 55/25 Mbps package is available to first, new installations only. We will also accept new tenants if an ONT is already installed in the new residence (lease agreement documents will be required). If you have an existing Octotel service, you are unable to migrate to this package. Please see our FAQs section on the Fibre page for more information.
Promotion (55/25Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Order the 50/25Mbps package in the promotional period and get up to R250 off in the month you go active and one full month thereafter. From your third month you will start paying the full retail price. T&Cs apply. Only available to new Webafrica customers
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (anything from a few days to 3 months), we can assure you that once Vuma Reach has finished hooking your area up, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
NB: The 55/25 Mbps package is available to first, new installations only. We will also accept new tenants if an ONT is already installed in the new residence (lease agreement documents will be required). If you have an existing Octotel service, you are unable to migrate to this package. Please see our FAQs section on the Fibre page for more information.
Promotion (55/25Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
NB: The 55/25 Mbps package is available to first, new installations only. We will also accept new tenants if an ONT is already installed in the new residence (lease agreement documents will be required). If you have an existing Octotel service, you are unable to migrate to this package. Please see our FAQs section on the Fibre page for more information.
Promotion (55/25Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Promotion (10/2Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Promotion (10/2Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
You have selected our monthly recurring service. You will need a credit / debit card to make payment. We will then use this credit / debit card each month to pay for your service. This way you will not forget to make a manual payment.
You have selected our Prepaid service which means your service will run on a 30-day cycle. You will need to manually pay us every 30 days to stay connected. We offer various methods for you to make payment.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (anything from a few days to 3 months), we can assure you that once Vuma Reach has finished hooking your area up, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Sign up for our Capped LTE packages and get a fully insured, free-to-use router (saving you a once-off fee of R1399).
You pay a once-off fee of R1399 for a premium LTE router plus the monthly package fee.
If you already have a router - no problem! You can use any router, anywhere in South Africa, with your brand-new Telkom SIM.
You currently have one of our Free-to-Use routers. You can choose to continue using the router we supplied, at an additional cost of R50/month which will be bundled into the service fee, or you can return it and opt to buy one of our new premium routers at the once-off fee of R999 if you don’t have your own already.
Please note: The monthly fee below automatically reflects the additional R50/month, which will fall away should you return your router.
Our promotion applies to the month you go active and one full month thereafter. From your third month the promo price will fall away, and you will be charged the full price.
You have selected a Fixed LTE package without a router - do you want to proceed or would you like to go back and take a free-to-use router?
You are near an LTE Live area, but your house is pretty far from the existing tower. This means you can get Fixed LTE, but your speeds won’t be as high, and you might experience intermittent service from time to time. You might want to consider other internet connection options. It’s your call.
Sign up for a qualifying LTE package and get a fully insured, free-to-use router (saving you a once-off fee of R1499).
MTN Fixed LTE only works on certain LTE routers. Please ensure that if you take our SIM only deal that you have one of the approved routers
Capped MTN services do not include a Free-To-Use Router. You may opt to either purchase a new router from us (R999) or purchase your own router (must be on the approved routers list). Alternatively, as you have indicated that you already have a Free-To-Use LTE router from another service with us and are changing services, you may continue to use that router at an extra monthly fee of R50, which has been bundled into the service fee as indicated below.
You pay a once-off fee of R1499 for a premium LTE Router then a monthly fee for your package
Our promotion applies to the month you go active and one full month thereafter. From your third month the promo price will fall away, and you will be charged the full price.
Your MTN SIM card will only work in routers that have been approved by MTN. Below is the most up to date list we have from them.
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You are near an LTE Live area, but your house is pretty far from the existing tower. This means you can get Fixed LTE, but your speeds won’t be as high, and you might experience intermittent service from time to time. You might want to consider other internet connection options. It’s your call.
Sign up for our Uncapped LTE package and get a free-to-use router (saving you a once-off fee of R999). Only available to the first 1500 orders
MTN Fixed LTE only works on certain LTE routers. Please ensure that if you take our SIM only deal that you have one of the approved routers
Capped MTN services do not include a Free-To-Use Router. You may opt to either purchase a new router from us (R999) or purchase your own router (must be on the approved routers list). Alternatively, as you have indicated that you already have a Free-To-Use LTE router from another service with us and are changing services, you may continue to use that router at an extra monthly fee of R50, which has been bundled into the service fee as indicated below.
You pay a once-off fee of R999 for a premium LTE Router then a monthly fee for your package
EXCLUSIVE TO
Get a 5% discount on all our MTN Fixed LTE packages.
Your MTN SIM card will only work in routers that have been approved by MTN. Below is the most up to date list we have from them.
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You are near an LTE Live area, but your house is pretty far from the existing tower. This means you can get Fixed LTE, but your speeds won’t be as high, and you might experience intermittent service from time to time. You might want to consider other internet connection options. It’s your call.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
We currently offer two uncapped categories for our 10 Mbps Openserve package - Uncapped and Uncapped Premium. The standard 10 Mbps Uncapped package carries a FUP threshold of 150GB. The 10 Mbps Uncapped Premium package carries no FUP. All other Openserve packages (20 Mbps and above) have no FUP applied.
Please Note: We only apply FUP on our 10 Mbps Uncapped Fibre package on the Openserve infrastructure. No other Fibre providers have a FUP threshold.
Good to Know: If you are on the 10 Mbps Uncapped package which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads, make sure you schedule them for these times so they won’t impact your FUP status.
| Uncapped Package Speed | Uncapped | Uncapped Premium |
|---|---|---|
| 10Mbps | 100GB | Unlimited |
| 20Mbps | 200GB | Unlimited |
| 40Mbps | 250GB | Unlimited |
| 100Mbps | 300GB | Unlimited |
| 200Mbps | 500GB | Unlimited |
We offer 3 types of uncapped categories - Uncapped, Uncapped Premium and Uncapped Pro. The first two categories have a FUP threshold (see below), while our Uncapped Pro packages have no threshold.
Please Note: We only apply our FUP on our Uncapped and Uncapped Premium packages on the Openserve ( and Telkom) infrastructure. No other providers have a FUP threshold.
Good to Know: If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won't have an impact on your FUP status.
| Uncapped ADSL Speed | Uncapped | Uncapped Premium | Uncapped Pro |
|---|---|---|---|
| 1Mbps | 30GB | 50GB | Unlimited |
| 2Mbps | 40GB | 60GB | Unlimited |
| 4Mbps | 70GB | 185GB | Unlimited |
| 8Mbps | 80GB | 250GB | Unlimited |
| 10Mbps | 100GB | 370GB | Unlimited |
| 20Mbps | 200GB | 475GB | Infinite |
| 40Mbps | 250GB | 1025GB | Infinite |
Please make sure the pin place is on your address.
If not, please move it to your correct location.
Please input the required address details.Testing
Please refine your address search by adding in your street number below and confirming it in the list below.
If your address is not listed below, fear not. Just because Vumatel is not available in your area, doesn't mean other Fibre providers won’t be either.
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Webafrica’s Fixed LTE hooks you up with fast internet where you least expect it, with an ever-expanding network to keep you connected.
Our Fixed LTE service uses hassle-free mobile technology rather than complicated cables. Your path to the internet is airborne, straight from your router to your nearest LTE tower.
No Landline, no cables, no landlord approval, no lengthy contracts, nada! Just you, your SIM-powered router and your wandering mind. All delivered to your door, up and running, within 5 business days of your successful order. Well, we deliver the Fixed LTE, not the wandering mind. That’s up to you.
Our Fixed LTE network coverage is expanding fast, and our infrastructure providers are constantly updating their maps. To find out if you’re covered simply enter your street address into the search bar below and we’ll check if you can get Fixed LTE. Alternatively, find your house on our LTE map and pin it to see what’s available.
Once you’ve found which LTE service is in your area, just choose the package that suits you best. To complete your order you will be required to RICA your Fixed LTE account, but don’t worry, we’ve made this process easy. Then all you need to do is pay the once off connection and delivery fee, and we’ll get you connected!
We aim to courier all LTE products within five business days of the successful order. Make sure you have your ID and proof of residence ready to present to the courier. They will check that the RICA documents match. If you’ve ordered a premium router through us, you can open the box when it arrives, insert your SIM and turn it on!
The address you entered is
Leave your details and we will let you know when it's available.
Show me what my area is covered for.
Take a look at the different packages we currently have on offer:
You pay a once-off fee of R1499 for a premium LTE router
& then a monthly fee for your package
MTN Fixed LTE only works on certain LTE routers. Please ensure that if you take our SIM only deal that you have one of the approved routers
Sign up for our Capped LTE packages and get a fully insured, free-to-use router (saving you a once-off fee of R1399).
You pay a once-off fee of R1399 for a premium LTE router plus the monthly package fee.
If you already have a router - no problem! You can use any router, anywhere in South Africa, with your brand new Telkom SIM.
Should you decide to buy one of our premium routers for a once-off R999 (incl. VAT), you will receive one of the following routers (depending on availability):
Buy one of our recycled Telkom approved routers for just R799 and help us make the planet less cluttered.
All routers are properly cleaned and reset to factory settings and come with a one year guarantee.
When taking a fully insured, free-to-use router on our MTN Uncapped, you will receive one of the following MTN-approved routers:
Experience speeds up to 50Mbps depending on the package line speed you select. With no more copper wires, you are in for a fast and reliable connection.
Webafrica Fixed LTE is completely wireless. No more worrying about copper theft and slow speeds due to degrading copper.
As soon as the service is activated and your router is delivered, you’ll have internet! No more waiting around for lines to be installed.
Your MTN LTE SIM card comes with added security - it won’t work in any other device (mobile, tablet or router)! This gives you peace of mind that your data can only be used as you choose and only via your MTN-approved router. Nifty, right?
NOTE: Only applies to MTN Fixed LTE customersDo you have a holiday home? Nice one. Because your Fixed LTE router does not require a telephone line, you’ll be able to stay connected, but only if you are within your infrastructure provider’s covered area.
NOTE: Only applies to Telkom Fixed LTE packagesGet more bang for your buck and say goodbye to sketchy internet connectivity with one of our wireless LTE routers. Or if you order the Telkom Capped package, you will receive one of our fully insured free-to-use routers (stocks are limited).
No more tripping over clunky wires. Our routers are wireless and only require an active SIM card (and electricity) to work.
South African RICA law dictates that we must make use of an external third party courier. While we try to team up with the fastest and most reliable resources, we are ultimately at their mercy for the delivery of your LTE SIM and router.
With Telkom LTE deliveries, you will be given a number to SMS if you need to make any changes to the delivery time or place.
Most orders are delivered within 3-5 days of successfully placing your order.LTE is capable of up to 50Mbps. If the network is congested, or you are located far from the tower, or if there is bad weather in your area, you may experience slower speeds.
Our Cell C customers can expect an average download speed of between 4-50Mbps. Our Telkom customers can expect an average download speed of between 10-25 Mbps.All of our data packages are month-to-month, so you need only give one calendar month’s notice should you wish to cancel.
If you do decide to cancel your LTE service or if your account falls into a suspended state for longer than 30 days, you will be billed for your router.
Alternatively, you may choose to return your router to us (at your own expense) and we will then credit this amount back to you. If you did not take one of our routers, and were thus given a credit on your account, then this amount will be clawed back upon cancellation.
Please ensure that the LAN cable and anything else which came in the router box is returned or these items will be billed to your account.A maximum of three per customer is allowed.
We’ve run rigorous tests on both networks and have found the following:
Speeds depend on various factors (proximity to LTE tower, the location of the router in the home, interference from mother nature etc). Due to the nature of the wireless network, the speed you sign up for is the maximum speed you can expect at best effort from the Mobile Network Operator.
Telkom’s Fixed LTE service works anywhere within Telkom’s coverage area. (Remember, their coverage maps expand weekly so check back at any time to see if your next destination is covered). That said, our Fixed LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to a new tower if you do move it.
MTN:MTN’s Fixed LTE service is designed to be used at your home or office. Remember, the SIM card will be locked to the location you provided during sign-up and as a result your Fixed LTE services will ONLY work at this location.
Yes, you need to provide Webafrica with an electronic copy of your ID and proof of address that is less than three months old. Once you have ordered, you will automatically be prompted by email to RICA, the documents can then be uploaded in our Customer Zone.
You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
The documents you present to the courier must match the documents you have provided electronically.We don’t do long, drawn-out contracts. If for whatever reason you wish to cancel, all that is required is a calendar month’s notice.
Our LTE packages comprise of Anytime Data and Night Surfer Data (of equal values - such as 20GB Anytime + 20 GB Night Surfer). We offer top ups on all our network provider services.
Our uncapped MTN package does not have Night Surfer data allocated.
Expiry Dates Telkom Capped (packages prior to June 2022):Your Uncapped package’s FUP threshold will reset, and you will go back to your original speed (depending on your package choice) on the 1st of each month.
Usage Burndown Telkom Capped Data is used as follows:We provide top up options for all our LTE providers.
Telkom: (Anytime Data + Night Surfer Data)Anytime Data expires 60 days (two months) from purchase. Night Surfer data expires 30 days (one month) from purchase.
Anytime Data expires 30 days from purchase.
Top ups can take up to 10 minutes to reflect.
Our coverage maps are updated based on the Fixed LTE network availability and capacity. You shouldn’t be affected by network congestion from mobile data users if we indicate that LTE is available in your area. Additionally, if you choose a package where you receive one of our free-to-use routers, we will configure your router to allow your Mobile Network Operator to allocate spectrum that is not available to mobile data users.
Yes, we apply pro-rata to both the data and cost of our Fixed LTE services. This means that if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Your first Invoice amount: Your LTE service (R400/month) activates on 15 August. Since we bill in advance, you will receive a pro-rata invoice for the 16 days this service has been active this month. Your pro-rata invoice will be R206.45 [(R400 / 31 days) X (16 days)]
Your first data allocation: Your LTE service (40GB + 40GB/month) activates on 15 August. Since our packages are monthly, you will receive a pro-rata data allocation for the 16 days this service has been active this month. Your pro-rata data will be 20.64GB + 20.64GB [(40GB / 31 days) X (16 days)]Upgrades are scheduled for the end of the month. You can top up at any time while you wait for your upgrade and your top up will carry over to your new package (if there is any data left) once the upgrade is complete.
Telkom Downgrades:Our Telkom LTE service does not currently support downgrades.
MTN Upgrades:Upgrades are done immediately (within 10 minutes of the request).
MTN Downgrades:Our MTN LTE service downgrades will be done at the end of the month.
By logging into your Customer Zone, you can view your usage, upgrade / downgrade and purchase top up data. We’ll send you a link to your Customer Zone as soon as you’ve ordered.
Once your service has been RICA’d, it could take up to 3-5 business days for delivery.
All our LTE packages are month-to-month, so you only need to give one calendar month’s notice when cancelling.
If you have one of our free-to-use premium routers (not purchased), you will be required to return (in its original condition) within 20 days of your service being cancelled.
The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network. As with all acceptable usage policies, if you use more than a certain, predetermined “fair” amount of data (your FUP threshold) in a given time frame, you stand to be restricted to slower speeds during peak times, in order to allow other users to access the network fairly.
On the MTN 20Mbps Uncapped package, you will experience speeds up to 20Mbps up until 400GB of usage. On the 30Mbps package, you will experience speeds up to 30Mbps up until you have used 500GB of data. On the 50Mbps package, you will experience speeds up to 50Mbps up until you have used 600GB of data. With the Uncapped Ultimate package, you will have no speed limits up until 1TB of data usage. Once you’ve hit these FUP thresholds, your speed will drop as low as 1Mbps.
On the Telkom 10Mbps Uncapped package, you will experience speeds of 10Mbps up until 500GB of usage. On the Telkom 20Mbps Uncapped package you will experience speeds of 20Mbps up until you have used 600GB of data. Once you’ve hit these FUP thresholds, your speed will drop to 2Mbps.
Thresholds are automatically refreshed at the beginning of each month and you will return to your original speed.
How will I know I’m about to get FUP'ed?You can check your FUP threshold level on your Customer Zone next to your service you’d like to check, on the “My Services” page.
On MTN Uncapped, you can choose to upgrade or continue on FUP’ed speeds. If you remain over your FUP threshold you will receive these notifications every ten days. You may opt out of these notifications in your Internet Usage Tracker if you do not wish to receive them.
To get updated information on a Telkom package, please download the Telkom App from your mobile App store or visit the Telkom webpage and log into your Telkom profile.
Once you have hit your FUP limit your speeds will drop to 1Mbps (MTN) or 2Mbps (Telkom). FUP limits will reset again at the beginning of each month. Need a bigger FUP limit? You can always upgrade your service in a few simple clicks. Just head over to your Customer Zone, go to “My Services” > “Internet Access” and then select “Upgrade/Downgrade” next to the service you’d like to upgrade. You’ll then be able to find a package that suits your need for speed better and get back to the Fasterfast lifestyle.
On the MTN 20Mbps Uncapped package, you will experience speeds up to 20Mbps up until 400GB of usage. On the 30Mbps package, you will experience speeds up to 30Mbps up until you have used 500GB of data. On the 50Mbps package, you will experience speeds up to 50Mbps up until you have used 600GB of data. With the Uncapped Ultimate package, you will have no speed limits up until 1TB of data usage. Once you’ve hit these FUP thresholds, your speed will drop as low as 1Mbps.
Telkom Uncapped:On the Telkom 10Mbps Uncapped package, you will experience speeds of 10Mbps up until 500GB of usage. On the Telkom 20Mbps Uncapped package you will experience speeds of 20Mbps up until you have used 600GB of data. Once you’ve hit these FUP thresholds, your speed will drop to 2Mbps.
Thresholds, on both Telkom and MTN, are automatically refreshed at the beginning of each month and you will return to your original speed.
Our fully insured free-to-use LTE routers are exactly that: free-to-use for as long as you are with Webafrica using the relevant service. If you cancel your service, you can return it to us in its original condition and packaging or you will be billed for your router and it will become your property.
If you are purchasing one of our TP-Link MR600 routers, you will not need to make any setting changes. If you are using your own or one of our free-to-use MTN-approved routers, you would need to change your APN settings. Information on how to do this will be sent to you during the order process.
Please note that the reselling of our services and products are not allowed. We do not take any responsibility for support from any unsolicited resellers and urge customers to only order directly from us, either on our website or through one of our friendly Webafrica sales agents.
Your MTN SIM card will only work in MTN-approved routers. Currently we have the TP-LINK MR600 available for purchase.
Your MTN SIM card will only work in routers that have been approved by MTN. Below is the most up to date list we have from MTN.
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It’s Lockdown but don’t panic! We are still here, the only difference is we are all in the comfort (and safety) of our own homes. Webafrica will keep offering the following services during this period:
All our underlying infrastructure providers have indicated that they will continue to provide Fibre installations, as per their agreed service times.
Their teams will come equipped with masks, surgical gloves, sanitiser and disinfectant.
See next regarding Router deliveries
All fixed LTE SIM and Router deliveries will continue and be delivered to your door within 5-14 business days. Please note that deliveries might be delayed during the Lockdown period.
Our support teams may now be working from the safety of their own homes but our hours remain the same.
Let us help you via our WhatsApp live chat support – it’s still our friendly agents, just in chat mode! Simply, add 021 464 9500 as a contact on your phone and send "Hi" to start the conversation. Support hours are Mon-Fri (7am-9am) and Sat, Sun and Public Holidays (8am-6pm).
Submit a ticket and our support team will get back to you. Please give us as much info as you can. Email support hours are Mon-Fri (8am-6pm) and Sat, Sun and Public Holidays (9:30am to 6pm).
Give us a call on 086 000 9500 and chat to one of our support agents in person (Mon-Fri, 8am-6pm)
Not sure what internet connection you want? No problem! Our sales team will be available on 086 000 9555 (Mon-Fri, 8am-6pm) or drop a line on email: [email protected]
- Lock It Down And Keep Safe -
Stay Sanitary, Read The News And Put On Your Mad Max Outfit!