Fibre Internet.
Explore a New World With Unlimited Fibre
Please make sure the pin place is on your correct location. If not, please move the pin to your correct location.
Please make sure the pin place is on your correct location. If not, please move the pin to your correct location.
If your address is not listed below, fear not. Just because Openserve is not available in your area, doesn't mean other Fibre providers won’t be either.
Great News. Fibre is available in your area. Now all we need you to do is choose your address from the list below.
| Key |
|---|
We need you to quickly step outside your house, look for the closest fibre pole (see below) and copy down the number. Then find your pole number in the list and continue with your order.
Woah! You’re moving up in the world... your new street is Fibre Live! Order Fibre for your new home right here, right now, and we’ll take care of everything.
Order the 50/25Mbps package in the promotional period and get up to R250 off in the month you go active and one full month thereafter. From your third month you will start paying the full retail price. T&Cs apply. Only available to new Webafrica customers.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Order the 50/25Mbps package in the promotional period and get up to R250 off in the month you go active and one full month thereafter. From your third month you will start paying the full retail price. T&Cs apply. Only available to new Webafrica customers.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
You have selected our monthly recurring service. You will need a credit / debit card to make payment. We will then use this credit / debit card each month to pay for your service. This way you will not forget to make a manual payment.
You have selected our Prepaid service which means your service will run on a 30-day cycle. You will need to manually pay us every 30 days to stay connected. We offer various methods for you to make payment.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (anything from a few days to 3 months), we can assure you that once Vuma Reach has finished hooking your area up, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
You have selected our monthly recurring service. You will need a credit / debit card to make payment. We will then use this credit / debit card each month to pay for your service. This way you will not forget to make a manual payment.
You have selected our Prepaid service which means your service will run on a 30-day cycle. You will need to manually pay us every 30 days to stay connected. We offer various methods for you to make payment.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (anything from a few days to 3 months), we can assure you that once Vuma Reach has finished hooking your area up, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
View Openserve Web connect options
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
If you order a Web Connect service, you will receive the discount in the month you go active and 2 full months thereafter. From your 4th month, the discount will fall away, and you will start paying the full retail price. T&Cs apply. Only available to new Webafrica customers.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Promotion (60/30Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
NB: The 55/25 Mbps package is available to first, new installations only. We will also accept new tenants if an ONT is already installed in the new residence (lease agreement documents will be required). If you have an existing Octotel service, you are unable to migrate to this package. Please see our FAQs section on the Fibre page for more information.
Promotion (55/25Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
NB: The 55/25 Mbps package is available to first, new installations only. We will also accept new tenants if an ONT is already installed in the new residence (lease agreement documents will be required). If you have an existing Octotel service, you are unable to migrate to this package. Please see our FAQs section on the Fibre page for more information.
Promotion (55/25Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Order the 50/25Mbps package in the promotional period and get up to R250 off in the month you go active and one full month thereafter. From your third month you will start paying the full retail price. T&Cs apply. Only available to new Webafrica customers
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (anything from a few days to 3 months), we can assure you that once Vuma Reach has finished hooking your area up, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
NB: The 55/25 Mbps package is available to first, new installations only. We will also accept new tenants if an ONT is already installed in the new residence (lease agreement documents will be required). If you have an existing Octotel service, you are unable to migrate to this package. Please see our FAQs section on the Fibre page for more information.
Promotion (55/25Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
NB: The 55/25 Mbps package is available to first, new installations only. We will also accept new tenants if an ONT is already installed in the new residence (lease agreement documents will be required). If you have an existing Octotel service, you are unable to migrate to this package. Please see our FAQs section on the Fibre page for more information.
Promotion (55/25Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Promotion (10/2Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Promotion (10/2Mbps): You will pay the promotional price in the month you go active and one full month thereafter. From your third month, you will go back to the retail pricing.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
EXCLUSIVE TO
Get up to 3 months FREE AND 5% discount on all Fibre packages
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
You have selected our monthly recurring service. You will need a credit / debit card to make payment. We will then use this credit / debit card each month to pay for your service. This way you will not forget to make a manual payment.
You have selected our Prepaid service which means your service will run on a 30-day cycle. You will need to manually pay us every 30 days to stay connected. We offer various methods for you to make payment.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (anything from a few days to 3 months), we can assure you that once Vuma Reach has finished hooking your area up, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
Openserve have indicated that Fibre is available in your area. However, we need to manually process this order with Openserve before considering it a done deal.
We will be in contact via Email as soon as we have feedback from Openserve.
Don’t worry: You don’t pay anything until your Fibre connection is live.
Sign up for our Capped LTE packages and get a fully insured, free-to-use router (saving you a once-off fee of R1399).
You pay a once-off fee of R1399 for a premium LTE router plus the monthly package fee.
If you already have a router - no problem! You can use any router, anywhere in South Africa, with your brand-new Telkom SIM.
You currently have one of our Free-to-Use routers. You can choose to continue using the router we supplied, at an additional cost of R50/month which will be bundled into the service fee, or you can return it and opt to buy one of our new premium routers at the once-off fee of R999 if you don’t have your own already.
Please note: The monthly fee below automatically reflects the additional R50/month, which will fall away should you return your router.
Our promotion applies to the month you go active and one full month thereafter. From your third month the promo price will fall away, and you will be charged the full price.
You have selected a Fixed LTE package without a router - do you want to proceed or would you like to go back and take a free-to-use router?
You are near an LTE Live area, but your house is pretty far from the existing tower. This means you can get Fixed LTE, but your speeds won’t be as high, and you might experience intermittent service from time to time. You might want to consider other internet connection options. It’s your call.
Sign up for a qualifying LTE package and get a fully insured, free-to-use router (saving you a once-off fee of R1499).
MTN Fixed LTE only works on certain LTE routers. Please ensure that if you take our SIM only deal that you have one of the approved routers
Capped MTN services do not include a Free-To-Use Router. You may opt to either purchase a new router from us (R999) or purchase your own router (must be on the approved routers list). Alternatively, as you have indicated that you already have a Free-To-Use LTE router from another service with us and are changing services, you may continue to use that router at an extra monthly fee of R50, which has been bundled into the service fee as indicated below.
You pay a once-off fee of R1499 for a premium LTE Router then a monthly fee for your package
Our promotion applies to the month you go active and one full month thereafter. From your third month the promo price will fall away, and you will be charged the full price.
Your MTN SIM card will only work in routers that have been approved by MTN. Below is the most up to date list we have from them.
|
|
|
|---|---|---|
|
|
|
You are near an LTE Live area, but your house is pretty far from the existing tower. This means you can get Fixed LTE, but your speeds won’t be as high, and you might experience intermittent service from time to time. You might want to consider other internet connection options. It’s your call.
Sign up for our Uncapped LTE package and get a free-to-use router (saving you a once-off fee of R999). Only available to the first 1500 orders
MTN Fixed LTE only works on certain LTE routers. Please ensure that if you take our SIM only deal that you have one of the approved routers
Capped MTN services do not include a Free-To-Use Router. You may opt to either purchase a new router from us (R999) or purchase your own router (must be on the approved routers list). Alternatively, as you have indicated that you already have a Free-To-Use LTE router from another service with us and are changing services, you may continue to use that router at an extra monthly fee of R50, which has been bundled into the service fee as indicated below.
You pay a once-off fee of R999 for a premium LTE Router then a monthly fee for your package
EXCLUSIVE TO
Get a 5% discount on all our MTN Fixed LTE packages.
Your MTN SIM card will only work in routers that have been approved by MTN. Below is the most up to date list we have from them.
|
|
|
|
|---|---|---|
|
|
|
You are near an LTE Live area, but your house is pretty far from the existing tower. This means you can get Fixed LTE, but your speeds won’t be as high, and you might experience intermittent service from time to time. You might want to consider other internet connection options. It’s your call.
Lucky you! You live in an area where we are able to offer you onsite Fibre installation setup.
Installers will arrive with your brand new router and ensure it is set up with your new Fibre connection.
They will make sure all your devices are connected to your new Fibre service and ready for use.
Once your router and devices are set up, the installers will do a walk around your premise and identify any weak WiFi spots.
Before they leave they will answer any questions you may have about your Fibre connection and share suggestions on improving WiFi signal.
Pre-order to jump ahead of queue and still get all the freebies! Don’t miss out on our incredible promos, pre-order today!
While we cannot give you an exact date (2-3 months), we can assure you that once our Fibre providers have finished installing in your area, you’ll be the first to know. For now, complete the pre-order form and hang tight to hear from us.
We currently offer two uncapped categories for our 10 Mbps Openserve package - Uncapped and Uncapped Premium. The standard 10 Mbps Uncapped package carries a FUP threshold of 150GB. The 10 Mbps Uncapped Premium package carries no FUP. All other Openserve packages (20 Mbps and above) have no FUP applied.
Please Note: We only apply FUP on our 10 Mbps Uncapped Fibre package on the Openserve infrastructure. No other Fibre providers have a FUP threshold.
Good to Know: If you are on the 10 Mbps Uncapped package which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads, make sure you schedule them for these times so they won’t impact your FUP status.
| Uncapped Package Speed | Uncapped | Uncapped Premium |
|---|---|---|
| 10Mbps | 100GB | Unlimited |
| 20Mbps | 200GB | Unlimited |
| 40Mbps | 250GB | Unlimited |
| 100Mbps | 300GB | Unlimited |
| 200Mbps | 500GB | Unlimited |
We offer 3 types of uncapped categories - Uncapped, Uncapped Premium and Uncapped Pro. The first two categories have a FUP threshold (see below), while our Uncapped Pro packages have no threshold.
Please Note: We only apply our FUP on our Uncapped and Uncapped Premium packages on the Openserve ( and Telkom) infrastructure. No other providers have a FUP threshold.
Good to Know: If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won't have an impact on your FUP status.
| Uncapped ADSL Speed | Uncapped | Uncapped Premium | Uncapped Pro |
|---|---|---|---|
| 1Mbps | 30GB | 50GB | Unlimited |
| 2Mbps | 40GB | 60GB | Unlimited |
| 4Mbps | 70GB | 185GB | Unlimited |
| 8Mbps | 80GB | 250GB | Unlimited |
| 10Mbps | 100GB | 370GB | Unlimited |
| 20Mbps | 200GB | 475GB | Infinite |
| 40Mbps | 250GB | 1025GB | Infinite |
Please make sure the pin place is on your address.
If not, please move it to your correct location.
Please input the required address details.Testing
Please refine your address search by adding in your street number below and confirming it in the list below.
If your address is not listed below, fear not. Just because Vumatel is not available in your area, doesn't mean other Fibre providers won’t be either.
| Key |
|---|
The address you entered is
Leave your details and we will let you know when it's available.
Show me what my area is covered for.
Less than you’d think, and in most cases, less than ADSL (if you consider the fact that you don’t need a landline for Fibre).
Webafrica has partnered with multiple underlying infrastructure providers to ensure that we can bring the best possible internet options to as many areas as possible. These are the guys who dig the trenches and lay the cables, while we make sure the network is waiting when they hit the “on” switch.
To find out which of our underlying infrastructure providers are available to you, simply type your address into our Fibre map above.
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
10 Mbps – 40 Mbps: This is a good option if you’d like to stream in HD, download media-rich content or just want superfast downloads in general. This is ideal for an online-active family.
50 Mbps – 100 Mbps: This is effing fast internet! If seamless high speeds are essential to your family or business, then this is the one. Let everyone on your network experience mind-bendingly fast speeds at the same time.
Check out this handy line speed guide on our blog, or find out more on YouTube.
Fibre is much, much faster than ADSL and Naked ADSL, which means that you’ll make a faster and better connection when downloading emails, files, website content, media-rich files, etc. ADSL (including Naked ADSL) runs over old copper telephone wires and was never really meant to do anything more than making sure you can phone your granny. Linespeeds and connectivity can be affected by copper wire theft and the distance your house is from the Openserve local exchange box. Fibre on the other hand, uses some of the most recent technology with the sole purpose of transmitting data at incredibly fast speeds. Oh, it’s also made out of tiny glass particles so it doesn’t get nicked!
Heck no! Fibre is completely independent of a bundled voice line.
Webafrica provides you with a fully insured, premium free-to-use Fibre router. So you are sorted. That said, you can use any router that has a LAN/WAN port, BUT it will need technical reconfiguring. We suggest you use ours. Everything will be set up for you and because it’s insured, if anything goes wrong you know you’re covered.
Please note: Our Free-to-Use routers can provide a 1Gbps wired connection. We cannot guarantee the wireless speed, 1Gbps is achievable under optimal conditions.
We rely on our various suppliers to provide us with the areas that can get Fibre Internet. Whilst they do roll out new Fibre lines every week, not every area is covered yet as it is still a growing process in South Africa. Once we receive confirmation from our partnering suppliers (Fibre Network Operators) that a certain area will receive Fibre within the next few months, we usually add an option for pre-ordering the service if it will be available to you. Pre-ordering will get your name in the queue for installation when the Fibre goes live.
You can enter your address on our coverage map at the top of the web page to see which services are available to you at the moment.
First, check what is available in your area by adding your address to our coverage map above (at the top of the web page).
If Fibre is available in your area, great! Place the order and we’ll do all the boring stuff, send you some cool stuff (your free-to-use router of course), sort out your installation and activation, and bada-bing, bada-bang, you’re online!
Important Note: A standard installation covers 30 metres of cabling (free of charge). If your installation requires additional cabling, a site survey will be conducted to determine this. Please note that you will be liable for any additional cabling costs. A quote will be drafted and must be approved by the homeowner. Once this quote is approved, the Fibre provider will resume the installation.
Nope! We don’t do lengthy contracts holding you down. All our recurring services are month-to-month based so if you want to cancel, you just need to give us one calendar month’s notice.
For sure! We don’t do contracts, remember?
So you can do any of the above at any time.
Upgrades are effective within 3 days of placing your upgrade request.
Downgrades are effective on the 1st of the new month (if you downgrade before the 20th, otherwise it will only be effective the next month).
Please note: You may be liable for a once-off regrade processing fee.
To Cancel – we need just one calendar month’s notice. Should you decide to cancel, please note that you may be liable for clawbacks and/or a cancellation processing fee.
No problem! In your Customer Zone you can select “Moving Homes” where you will be able to cancel your current line and order a new one for your new home. You will need to give us one calendar months’ notice. To minimise the chance of interruption in your service, schedule your cancellation in advance before your move-in date.
Please note that we are still required to cancel the line with your current Fibre Network Operator (FNO) which means a clawback fee might be applicable if you’re moving within your first 12 months of going active. You might also be liable for installation, connection and/or activation fees should you move to a package on an FNO where we do not cover those fees.
The 55/25Mbps package on the Octotel network is exclusively to first, new installations only.
Existing Octotel customers cannot downgrade or upgrade to the 55/25Mbps product. This includes existing Webafrica customers as well as customers switching from a different internet service provider and remaining on the Octotel network.
The same rules apply for our Octotel promotional packages and the 25/25 Mbps package.
This is a provision set by Octotel and therefore we are unable to offer it to existing customers.
Balwin Fibre, Clear Access Fibre, Comtel Fibre, DNATEL, Evotel Fibre, Fibre Geeks, FibreSuburb, Frogfoot Fibre, Internect Fibre, Lightstruck Fibre, LinkLayer, MetroFibre Nexus, Mitsol Fibre, Netstream Fibre, Octotel Fibre, Openserve Fibre, Open Fibre, Thinkspeed, TT Connect, Vodacom, Vuma Reach Fibre, Vumatel Fibre and Zoom Fibre
Because we rely on external infrastructure providers to connect you, we can’t give a hard and fast timeframe. If you scroll up on this page you will see that we publish a live average wait time on each infrastructure providers’ info block. We hope this helps.
If you’re anything like us, you will be actively streaming most of your music, movies and series from now on. We recommend a 10Mbps (or higher) line to enjoy the likes of Netflix, Showmax, Amazon Prime and DSTV NOW without annoying buffering or lag times.
There are some amazing streaming services which will work beautifully on your Fibre line. Some of the tried and tested (and loved) options include Netflix, Showmax, Amazon Prime, Google Play Movies, DSTV Now, and iTunes Movies, to name a few.
If it’s music you’re after take a look at Spotify, iTunes, Google Play Music, Deezer, and even YouTube playlists. We also enjoy 8tracks, although some of the content will ask you to play through YouTube to get around licensing issues.
You’ll be happy to know that Webafrica Fibre internet is available in all the provinces of South Africa, including: Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga, North West, Northern Cape, And the wonderful Western Cape.
When you sign up for any of our packages, we will give you 30 minutes of FREE VoIP calls per month! You can use it to call anyone, anytime, on any network in South Africa or you can make international calls at ridiculously low rates. You can read all about our Webafrica Voice products and call rates on our VoIP page.
All our data packages are month-to-month, so you only need to give one calendar month’s notice in order to cancel your service.
Free-to-Use Routers are exactly that - free to use for as long as you are with Webafrica and using the relevant service. If you cancel your service you will be billed for your router, or you may return it to us in its original condition, in its original packaging.
Should you cancel your service (or fall into a suspended state for longer than 30 days) you may be liable for either a clawback (installation/connection fee that we covered upon signing up) or a cancellation processing fee, depending on the service you signed up for.
Clawback fees: If you are on a service that didn’t have a cancellation processing fee applicable when you signed up, and we covered the installation/connection fees, you will be liable for clawback fees if you cancel within 12 months of activation.
Cancellation processing fee: If you are on a service where a cancellation processing fee was applicable when you signed up, the above clawback period and fees will not apply. Should you wish to cancel at any time, there will be a cancellation processing fee of R999.
Please note that the reselling of our services and products are not allowed. We do not take any responsibility for support from any unsolicited resellers and urge customers to only order directly from us, either on our website or through one of our friendly Webafrica sales agents.
We cover all installation and connection fees on Vumatel Fibre-to-the-Business (FTTB) packages. Should you decide to cancel within 12 months of activation, your clawback will be calculated as follows:
(12 months – the number of months your service has been active) X your recurring service fee.
Example: If you have a 20/20Mbps FTTB service and have been active for six months, then it will be (12 months - 6 months) X R1729 = R 10374
If you have opted for any Fibre service that has a cancellation processing fee applicable, please note that if you cancel your service at any time, you will be liable for a R999 cancellation processing fee which will be billed to your account upon cancellation.
Should you wish to pay this fee upfront instead, you can call our friendly Sales team on 086 000 9555 for assistance.
On some of our Fibre providers we offer a promise to get your Fibre installed within a certain timeframe, or we will credit your account with R999. This excludes the following scenarios in which case you will not receive the credit:
Please note: There will be no clawback for the activation fee (if applicable), should you cancel your service at any point.
All of our data packages are month-to-month, so you need only give one calendar month’s notice should you wish to cancel.
If you do choose to cancel, or if your account falls into a suspended state for longer than 30 days, your free-to-use router will be billed to you, or you may choose to return it to us at your own expense. Please ensure that the LAN cable and anything else which came in the router box is returned or these items will be billed to your account.
Should you cancel your service within 12 month’s of activation (or fall into a suspended state for longer than 30 days) you will be liable for any installation and / or connection fees which Webafrica initially subsidised on your behalf. These will be clawed back on your account.Your MTN SIM card will only work in MTN-approved routers. Currently we have the TP-LINK MR600 available for purchase.
Your MTN SIM card will only work in routers that have been approved by MTN. Below is the most up to date list we have from MTN.
|
|
|
|
|
|---|---|---|---|
|
|
|
|
It’s Lockdown but don’t panic! We are still here, the only difference is we are all in the comfort (and safety) of our own homes. Webafrica will keep offering the following services during this period:
All our underlying infrastructure providers have indicated that they will continue to provide Fibre installations, as per their agreed service times.
Their teams will come equipped with masks, surgical gloves, sanitiser and disinfectant.
See next regarding Router deliveries
All fixed LTE SIM and Router deliveries will continue and be delivered to your door within 5-14 business days. Please note that deliveries might be delayed during the Lockdown period.
Our support teams may now be working from the safety of their own homes but our hours remain the same.
Let us help you via our WhatsApp live chat support – it’s still our friendly agents, just in chat mode! Simply, add 021 464 9500 as a contact on your phone and send "Hi" to start the conversation. Support hours are Mon-Fri (7am-9am) and Sat, Sun and Public Holidays (8am-6pm).
Submit a ticket and our support team will get back to you. Please give us as much info as you can. Email support hours are Mon-Fri (8am-6pm) and Sat, Sun and Public Holidays (9:30am to 6pm).
Give us a call on 086 000 9500 and chat to one of our support agents in person (Mon-Fri, 8am-6pm)
Not sure what internet connection you want? No problem! Our sales team will be available on 086 000 9555 (Mon-Fri, 8am-6pm) or drop a line on email: [email protected]
- Lock It Down And Keep Safe -
Stay Sanitary, Read The News And Put On Your Mad Max Outfit!
